Guest Experience & Operations Manager · F&B · Project Management
"Hey, I'm Laura — a hospitality professional with 20+ years building guest experiences and F&B concepts that people remember.
I specialise in the full guest journey, combining hands-on operations with a sharp eye for brand consistency and commercial performance. I've opened multi-unit F&B venues, managed guest reputation at scale, and trained across Front Office, Guest Relations, Housekeeping and Reservations at Anantara Villa Padierna Palace (LHW, 5★).
If you're looking for someone who connects strategy with what actually happens on the floor — I'm your person."
